ALTEK AI Email Assistant for Outlook - Support

Contact Support

For technical support or questions about the ALTEK AI Email Assistant for Outlook, please contact us:

• Email: hello@altek.ai
• Support Hours: Monday to Friday, 8:00 AM - 4:00 PM (CET)
• Response Time: Within 24 business hours

Common Issues and Solutions

Installation

• Add-in not showing up in Outlook: Restart Outlook completely. If the issue persists, try removing and reinstalling the add-in from the Microsoft Store.
• Installation fails: Ensure you have the latest version of Outlook and that your system meets the minimum requirements.

Usage

• Add-in not responding: Check your internet connection and refresh the add-in.
• Cannot generate response: Verify that your email contains sufficient context and that you have proper access rights to the hotel systems.

System Requirements

• Microsoft 365 (Office 365)
• Outlook 2016 or later
• Stable internet connection
• Supported browsers for Outlook Web Access:
  • Microsoft Edge (latest version)
  • Google Chrome (latest version)
  • Mozilla Firefox (latest version)
  • Safari (latest version)

Getting Started

1. Install the add-in from the Microsoft Store
2. Launch Outlook and open any email
3. Click on the ALTEK AI Email Assistant icon in the ribbon
4. Provide the organization id in the input field
5. Start using the assistant to generate email responses

Privacy and Security

For information about how we handle your data, please review our privacy policy.