Oslo, Norway – December 2025 – Altek AI is pleased to announce a new partnership with Hotel SKT. Annæ, a boutique hotel in the heart of Copenhagen. Just steps from Nyhavn and the historic Frederiksstaden district, Hotel SKT. Annæ combines classic Danish charm with modern design, and is now extending that philosophy to its digital guest communication with Altek AI’s hospitality-focused AI assistants.
Through this collaboration, Hotel SKT. Annæ is deploying Altek AI’s AI email assistant, self-learning engine, and AI chatbot, fully integrated with the hotel’s Mews property management system. This makes the hotel one of the first in its market to significantly reduce time spent on guest emails while delivering faster, more consistent responses across channels.
Reducing inbox pressure with the AI email assistant
Guest inboxes at boutique city hotels rarely sleep—requests about bookings, parking, breakfast, late check-out, and room preferences arrive around the clock. For Hotel SKT. Annæ, this created a growing operational burden on the front office team, especially during peak periods.
The AI email assistant can:
- Automatically read and understand incoming guest emails
- Fetch all the necessary information from the PMS in real-time
- Generate accurate replies based on hotel policies, website content, and previous conversations
- Free up the team to focus on in-person service instead of repetitive inbox work
Over time, the assistant learns from the hotel’s own data and staff feedback, continuously improving answer quality and adapting to SKT. Annæ’s tone of voice. This self-learning capability means the system becomes more effective the longer it is in use, without requiring any manual updates.
Faster, smarter chat experiences for guests
In addition to email, Hotel SKT. Annæ is rolling out Altek AI’s 24/7 chatbot as a digital concierge for guests researching and booking their stay. The chatbot can handle common questions about:
- Room types and apartment categories
- Breakfast and on-site dining experiences
- Parking, transport, and nearby attractions
- Special offers and packages
By providing instant, accurate answers at any time of day, the chatbot helps reduce the volume of emails and phone calls while giving guests a seamless digital guest services experience. Designed specifically for hospitality and supporting over 100 languages, Altek AI’s chatbot helps Hotel SKT. Annæ better serve its international guests.
Deep integration with Mews
A key part of the project is the integration with Mews, the hotel’s property management system. By connecting Altek AI directly to Mews, Hotel SKT. Annæ can ensure that guest communication is consistent with live availability and reservations, and aligned with current rates, rules, and policies.
This unified setup helps the team respond faster, reduces the risk of errors, and lays the foundation for more advanced use cases in the future, such as proactive pre-arrival information, tailored upsell messages, and a more personalised digital guest journey.
About Hotel SKT. Annæ
Hotel SKT. Annæ is a four-star boutique hotel located on Sankt Annæ Plads in central Copenhagen, moments from Nyhavn, the Royal Palace Amalienborg, the Royal Theatre, and the city’s main shopping streets. Housed in historic buildings and featuring thoughtfully designed rooms, apartments, and a rooftop terrace, the hotel blends Danish design, cozy “hygge,” and a relaxed, local atmosphere. Guests can enjoy several distinctive food and beverage concepts, including an atmospheric courtyard restaurant and inviting bar spaces that showcase the best of Copenhagen’s dining scene.
About Altek AI
Altek AI builds AI assistants and autonomous communication tools purpose-built for hotels, resorts, and spas. From AI email assistants to multilingual, self-learning chatbots, Altek AI helps hospitality businesses automate repetitive tasks, improve response times, and elevate the guest experience across the entire journey. With deep integrations to key hospitality systems and support for over 100 languages, Altek AI enables hotels like Hotel SKT. Annæ to deliver modern, digital guest services while keeping their unique brand and service culture at the centre.
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