THE AI OPERATING SYSTEM FOR HOTELS

Human hospitality, powered by intelligence

Your staff didn't get into hospitality to sit behind a screen. Altek resolves questions and requests so your team can focus on guests, not inboxes.

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Dashboard card showing 94% messages handled this month with +6% increase and total of 2,847 messages.

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Chat message from Victor Gray asking about check-in time tomorrow and if late arrival is possible, labeled as guest question with +1 vote.

Trusted by leading hotels

A well-dressed man in a suit sits in a lounge chair smiling as a waitress offers him a cup of coffee in an elegant wood-paneled room.

Two women smiling and talking near a coffee machine beside a window with curtains in a warmly lit room.

Three professionally dressed people examining and discussing a large map on a table in a well-lit room with large windows.

Hotel receptionist assisting a male guest with a suitcase at the front desk in a spacious lobby.

Two women standing by a desk near a window, one pointing at a laptop screen while the other watches, with notebooks and coffee cups on the desk.

Three professionals in a wood-paneled office discussing a large map spread on a table.

Hotel doorman helping a well-dressed man with his luggage outside a luxury hotel entrance.

Smiling bartender serving drinks in a busy bar with glasses and cocktail ingredients on the counter.

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Be fully present

for your

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guests

The hours add up.
So do the results

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For your team

The questions don't stop, but now they answer themselves. Your team gets back entire days every month to spend where it matters.

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hours

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After 6 months

With 95% of guest communications now automated, teams have reclaimed over 120 hours — time now spent with guests instead of screens, while the job finally feels like hospitality again.

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automation

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For your guest

24/7 support means they get fast, accurate answers at 3am or 3pm, in 100+ languages, through whichever channel feels most natural to them.

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service

One AI. Every guest. Every channel. Altek doesn't just answer questions — it resolves requests, takes action, and gets the work done. Your team gets their time back.

EmailWebsite chatWhatsAppSMSInstagramFacebook24/7 replies100+ languagesSelf-learning AIKnows every guestEmailWebsite chatWhatsAppSMSInstagramFacebook24/7 replies100+ languagesSelf-learning AIKnows every guestEmailWebsite chatWhatsAppSMSInstagramFacebook24/7 replies100+ languagesSelf-learning AIKnows every guest

Drafts in seconds. Send in 30.

What used to take 10 minutes now takes half a minute. Availability, pricing, and booking details are pulled live from your PMS and booking systems.

Explore the platform

Hotels that got
their time back

How Hotel Mayfair Reduced Email Reply Time to 30 Seconds

How Lydinge Resort freed up many hours a month for real hospitality

How The Well Automated 16,000 Guest Conversations and Responds to Emails Up to 3.5x Faster with Altek AI

Set up once.
Then forget about it

Explore the platform

Live in 30 minutes

We connect with your existing systems and sync your integrations while you grab a coffee.

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Fully integrated

Altek plugs into your PMS, booking engine, and other systems so every answer is accurate, every upsell is automatic, and your whole stack finally works together.

It just works

There are no workflows to maintain, no rules to update, and no replies to rewrite. The AI handles conversations on its own and escalates only when needed.

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Self-improving

Altek learns from every conversation — your tone, your property, your guests — and gets smarter without you lifting a finger.

Illustrative bar chart labeled 'automation rate' showing steady growth over six weeks, rising from 22% to 93%.

We see this as the future of hospitality. Guests expect instant replies, and with Altek AI, we can deliver that without losing the personal touch we’re known for.

Ingrid G. Motrøen

Chief Marketing Officer, The Well

Altek became the operating system for our guest communication – clearing our inbox and saving us lots of valuable time everyday.

Björn Gibrand

CEO, Lydinge Resort

Altek AI frees up time for the team. Instead of sitting behind the computer writing emails, they can focus more on the guests we have in-house and be present at the front desk.

Ola Larsson

Hotel Manager, Hotel Mayfair

We see this as the future of hospitality. Guests expect instant replies, and with Altek AI, we can deliver that without losing the personal touch we're known for.

Ingrid G. Motrøen

Chief Marketing Officer, The Well

Enterprise-grade security

Data protection & privacy

Built to meet GDPR and international data protection standards.

Encrypted communication

All guest conversations and data are encrypted in transit and at rest.

Secure infrastructure

Altek runs on infrastructure with enterprise-grade reliability and security.

Controlled access

Role-based permissions ensure only authorized staff can access guest conversations.

Related resources

Stunning luxury resort with a long swimming pool flanked by palm trees and a modern hotel façade — one of many properties a hotel group standardizes with shared AI.

Frequently asked questions

What hospitality teams ask before bringing AI into their guest communication.

What is Altek?

Altek is an AI-powered guest communication platform built for hotels, resorts, and hospitality groups. It automates inbound guest conversations across email, web chat, WhatsApp, and SMS in 100+ languages — replying in seconds, 24/7, so your team can focus on the moments that need a human.

Which channels does Altek handle?

Email, web chat, WhatsApp, and SMS — unified in one place. Guests reach you however they prefer, and Altek answers consistently across every channel without your team switching between inboxes.

Does Altek connect to my PMS?

Yes. Altek integrates with hotel property management systems including Mews and Opera Cloud, so replies are grounded in your live reservation data — availability, rates, and booking details — rather than generic scripted answers.

Will AI replace my front desk and reservations team?

No. Altek handles the high-volume, repetitive inquiries — booking questions, pre-stay requests, FAQs — and hands over to your team, with full context, whenever a conversation genuinely needs a person. The AI raises the floor; your people deliver the experience.

How long does it take to get started?

Setup is measured in days, not months. The Altek team handles configuration and connects your channels and PMS, so your hotel is live without a heavy IT project.

Is guest data secure and GDPR-compliant?

Yes. Guest conversations and data are encrypted in transit and at rest, access is role-based, and Altek is built to meet GDPR and international data protection standards.