[Oslo, Norway – 11 November 2025] – Altek AI, the hospitality-focused AI platform, has officially partnered with Mews, a leading property management system for modern hotels, to redefine how hotels communicate with guests. Through this new integration, hotels can now automate guest communication and email replies to improve response speed, service quality, and operational efficiency at scale.
Built specifically for hospitality, Altek AI’s autonomous agents handle guest communication across chat, email, and social channels. With Mews’ real-time data integration, the system can instantly access live room availability, pricing, and booking information to answer guest inquiries, handle reservations, and support upselling in seconds, all without staff intervention.
Hotels using Altek AI have reported up to 90% reductions in email handling time and reply speeds up to 5.7× faster compared to manual processes on certain emails. By automating repetitive communication tasks, front desk and reservations teams can focus on delivering high-value, personalized experiences instead of managing inboxes.
“Mews is the backbone of modern hotel operations, and our integration allows hotels to connect that power directly to AI-driven guest communication,” said Jon-Fredrik "Joffen" Hopland, Co-founder of Altek AI. “Together, we’re helping hotels deliver faster responses, saving hours of manual work every week.”
Through this integration, Altek AI’s AI Email Assistant works directly within Outlook to draft and send replies based on live Mews data, while the AI Chatbot engages guests 24/7 on websites, Facebook, and Instagram in over 100 languages. The result is seamless, consistent communication that feels personal, yet operates autonomously.
“Mews brings all hotel data and operations together in a seamless way through their API. By connecting it with Altek AI, we’re enabling hotels to transform that data into intelligent, human-like communication, instantly and automatically,” added Kristoffer S. Pedersen, Co-founder of Altek AI. “This integration bridges the gap between hotel systems and real-time guest interaction, creating a smarter, faster, and more connected guest experience.”
Hotels using Altek AI and Mews together are already seeing measurable improvements in guest response times, booking conversions, and staff efficiency, particularly across independent properties and growing chains throughout Scandinavia and Europe.
The collaboration reflects a shared vision between both companies: a hospitality industry where AI and human service work hand in hand to elevate the guest journey and unlock new levels of operational excellence.
About Altek AI
Altek AI builds AI agents for hospitality, automating guest communication across every digital channel. With deep integrations across PMS, booking engines, and other hotel systems, Altek AI helps hotels reduce missed bookings, improve response quality, and deliver autonomous personalized service at scale. Founded in Norway in 2024, Altek AI is on a mission to bring humanity back to hospitality worldwide.
Learn more at altek.ai
About Mews
Mews is a leading PMS for the new era of hospitality. Powering more than 12,500 customers across 85+ countries, the Mews Hospitality Cloud streamlines operations, transforms the guest experience, and drives profitability for modern hoteliers. Customers include BWH Hotels, Strawberry, The Social Hub, and Airelles Collection. Mews was named Best PMS (2024, 2025) and one of the Best Places to Work in Hotel Tech (2021–2025) by Hotel Tech Report.
Learn more at mews.com
%20(1).webp)
.webp)
